Effective Date: [5/9/2026]
Website: www.swasthtick.in
Brand Name: Swasthtick
Contact: +91 97521 45495
Email: [swasthtick@gmail.com]
At Swasthtick, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, fill out a form, book a counselling or yoga therapy session, contact us on WhatsApp, or interact with us through phone, email, social media, or online advertisements.
By using our website or services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Full name
- Phone number
- Email address
- City or location
- Message or enquiry details
- Preferred service, such as counselling, yoga therapy, workshop, stress management, career counselling, relationship counselling, or emotional wellness support
- Appointment or session-related details
- Communication shared through website forms, WhatsApp, phone, email, or social media
We may also collect basic technical and website usage information, such as:
- Device type
- Browser type
- IP address
- Pages visited
- Time spent on the website
- Clicks on WhatsApp, call buttons, forms, and booking buttons
- Traffic source, such as Google, Instagram, Facebook, or advertisements
2. How We Use Your Information
We use your information for the following purposes:
- To respond to your enquiry
- To contact you through phone, WhatsApp, email, or SMS
- To help you book counselling, yoga therapy, wellness, or workshop sessions
- To understand your concern and suggest a suitable service
- To send appointment confirmations, reminders, and follow-up messages
- To improve our website, services, communication, and user experience
- To manage leads generated from our website, social media, and advertisements
- To run and measure marketing campaigns
- To maintain internal records and service history
- To comply with legal, safety, or regulatory requirements
We do not sell, rent, or trade your personal information to any third party.
3. Counselling and Wellness-Related Information
Because Swasthtick provides mental wellness, counselling, yoga therapy, and emotional support services, you may choose to share information related to stress, anxiety, career confusion, relationship concerns, emotional pressure, lifestyle issues, or wellness goals.
We treat such information with care and confidentiality.
However, please avoid sharing highly sensitive medical, psychiatric, legal, financial, or emergency information through public forms, social media comments, or non-private communication channels. Detailed personal concerns should be discussed only during a private consultation or session.
4. Confidentiality
Information shared during counselling or wellness sessions is handled confidentially.
However, confidentiality may have limits in certain situations, such as:
- If there is a risk of harm to yourself or another person
- If emergency support is required
- If disclosure is required by law, court order, or government authority
- If there is a safety, legal, or ethical obligation to act
5. Emergency and Crisis Disclaimer
Swasthtick does not provide emergency medical, psychiatric, or crisis intervention services.
If you are in immediate danger, experiencing suicidal thoughts, severe mental health crisis, medical emergency, or risk of harm, please contact local emergency services, visit the nearest hospital, or reach out to a qualified emergency mental health professional immediately.
Our website, WhatsApp, and online forms should not be used for emergency support.
6. Cookies, Analytics, and Tracking
Our website may use cookies and tracking technologies to improve website performance and understand visitor behavior.
We may use tools such as:
- Google Analytics
- Google Tag Manager
- Meta Pixel
- Website forms
- WhatsApp click tracking
- Advertising and remarketing tools
These tools may collect basic information about how visitors use our website, such as page visits, button clicks, traffic source, and device information.
You can disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.
7. WhatsApp, Phone, Email, and Social Media Communication
When you contact Swasthtick through WhatsApp, phone, email, Instagram, Facebook, LinkedIn, or other third-party platforms, your information may also be processed according to the privacy policies of those platforms.
Swasthtick is not responsible for the privacy practices, security, or data handling of third-party platforms.
8. Sharing of Information
We may share your information only when necessary and for limited purposes, such as:
- With Swasthtick team members, counsellors, yoga professionals, or wellness experts for service delivery
- With trusted service providers who help us manage website, forms, analytics, communication, appointment booking, or marketing tools
- With legal, government, or regulatory authorities when required by law
- To protect the rights, safety, or legal interests of Swasthtick, users, or others
We do not sell your personal data to advertisers or unrelated third parties.
9. Data Security
We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.
However, no website, online form, email, WhatsApp communication, or internet-based system can be guaranteed to be 100% secure. By using our website or services, you understand and accept this risk.
10. Data Retention
We retain your personal information only for as long as necessary for the purposes mentioned in this Privacy Policy, including:
- Responding to enquiries
- Managing appointments and sessions
- Maintaining service records
- Improving services
- Legal, accounting, or business record requirements
- Marketing and communication purposes, unless you opt out
You may request deletion of your personal information by contacting us.
11. Your Rights
Subject to applicable law, you may contact us to:
- Request access to your personal information
- Correct or update your personal details
- Withdraw consent for future communication
- Request deletion of your personal information
- Ask how your data is being used
- Raise a privacy-related concern or complaint
To exercise these rights, please contact us using the contact details mentioned below.
12. Marketing Communication
If you contact us through our website, WhatsApp, forms, advertisements, or social media, we may send you relevant service information, appointment details, follow-ups, or wellness-related updates.
You can opt out of promotional communication at any time by replying with “STOP” or contacting us directly.
Even after opting out of promotional communication, we may still contact you for important service-related communication, such as appointment confirmations or support responses.
13. Children’s Privacy
Our services are generally intended for adults.
If a minor uses our services, involvement and consent of a parent or legal guardian may be required. We do not knowingly collect personal information from children without appropriate consent.
If you believe that a child has shared personal information with us without proper consent, please contact us so we can take appropriate action.
14. External Links
Our website may contain links to third-party websites, booking pages, payment pages, social media pages, or external resources.
We are not responsible for the content, privacy policies, security, or practices of third-party websites or platforms.
15. Updates to This Privacy Policy
Swasthtick may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
We encourage users to review this page periodically to stay informed about how we protect their information.
16. Contact Us
For privacy-related questions, corrections, data deletion requests, complaints, or concerns, please contact us at:
Swasthtick
Website: www.swasthtick.in
Phone/WhatsApp: +91 97521 45495
Email: swasthtick@gmail.com
Location: [sagar]
